Andrew G.

Absolutely disgusted with booking.com made a booking with them for January 27th for st David's in Cardiff. Checked my bank today and booking.com had booked something in our name using our card for the 4th February for the same hotel. Luckily hotel was very understanding and understood the freadulance in this and refunded me the £115 back. Called the customer services for booking.com who were very UNHELPFUL. Continuesly interrupted me and basically we're very rude. There was not even an apology for the inconvinience. I was also on hold for the majority of the phone call. Asked for a complaints department. Customer services then advised me that there is not one! Which is ridiculous! Spoke with a manager in the end not very helpful either. I recommend NOT going with them! Be careful of fraud.