Andrew B.

The website is glitchy. The automated phone tree is difficult to deal with. The human I finally got didn't even tell me their name. They only gave me a four day prior authorization on three months of medicine and then required ANOTHER prior authorization when I tried to refill it 30 days later even though I had refills. I can't remember the length of time on prior authorizations, but I know you don't have to do it every 30 days. No offer from them to correct the mistake. No solutions, options, or directions offered. Just an oh well. No notification for anything. Now I just get to pay them monthly for absolutely nothing. I am beyond frustrated.