Andrea R.

We had a party here and the call center didn't book the party at the store. After 20 mins of waiting at check in someone finally explained that to me. They let the kids jump but told us to come back and check the kids in. Only every time we went to the party side no one was there. 6:50 rolls around, we have no party host, the room has nothing in it. I have several pictures and videos of the manager Eric James doing absolutely nothing all night. We had to search for him over and over. Our pizza wasn't brought to us until 7:24. The manager (who did nothing all night) had the police come tell us we had to leave at 7:56. Now the manager wants to do his job but is in the party room laughing. I told him to look at the birthday girl crying because of him and he's in there laughing. My nieces were using the bathroom and their male employees were chasing female employees into the female bathroom, is that not sexual harassment?
I call the general manager on 12/24/22. She never called me back about anything.
I call her on 1/3/23 and she tells me she submitted everything to the owners but our stories didn't match up. When I asked her which part she said "ma'am you were mad the whole night. You're on camera chasing the manager down he wasn't you party host" So I ask " Why wouldn't I get the manager if I have no party host? Who was my party host?"
So she decides that shes going to refund my money but "won't speak to me and me and my family are no longer welcome there"
And her (her:!being the General Manager named Leanne) reasoning again is I'm mad. Well ma'am maybe you should put yourself in my shoes because at $440 there should have been more than one nice employee. Now all a sudden Leanne don't have a boss. You don't have to worry about the thousands of dollars my family spends yearly at your establishment Leanne.

It had stiff cheap fabric. It was see thru and looked like an apron instead of a dress. Item looked nothing like the picture.