Andrea P.’s Reviews of Roommates.com & more

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Roommate

2/26/16

You can't do anything in the free version of the site that would lead towards finding a new roommate. You can't see what a person writes about themselves, you can't read their messages, you can't see their photos or exchange contact info. The only thing you can do is write a profile for free. I suppose that's convenient for the service to claim they have lots of people using the site. A bunch of free profiles seeing their matches, sending messages in the dark, hoping the other person has a paid account. But for $20/month, it seems like quite the premium for a bare bones profile matching and message services. It doesn't really have any vetting behind it, to give it an appeal over just using something that is free, like Craigslist, or posting on community Reddit/facebook groups etc.

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

I am sorry to hear about your dissatisfaction with Roommates.com. When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. You are welcome to list your contact information in the comments section of your profile and include it in any messages that you send out. All outgoing messages are free and you can see the nickname of the member on incoming messages.

As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.

If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know. We will be happy to provide you with additional tips on using Roommates.com.

Roommates.com Customer Support
support@roommates.com