Andrea D.

I bought a scarf from one US store for $50 but then had to pay a further £8.83 in import vat and £13.50 clearance fee. The shop I bought from didn't respond when I queried why I had pay these additional charges when they knew that I was buying from the UK. There doesn't appear to be any redress. I also bought some jewellery, again from a US store and this time had to pay £45.88 in VAT and international handling fees. Again no reply from the store and no redress. Don't use this site - the customer service is non-existent.