Billing system, I was charge twice. They told to me to let it pend for a couple of days and I should receive my money. Its fishy, also software is not included and they do not reinforce that enough in the beginning. To me I was thinking this company provided a service of: providing you with, free software online, making your PC run better, smoother, and faster. Which they did so after paying them for the over priced software. Never the less I was charged. Today $169.99 Twice(pending), a $29.99 fee, a $162.99 upgrading to windows 8, and lastly a pricey antivirus software also $139.99. Before actually thinking of purchasing from these guys make sure to have some dough. I liked the knowledgable technician, and the sale person. Over all the experience was in my record a solid 8 out 10. The pricing on software is the real downside to this. Expensive and not enough emphasis in the beginning. Contrary to popular belief, It makes customer feel like the company is fishy, liars, and not very transparent. I hope they improve way to stress this to the customer before hand.