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I have bought a phone in August 2013. One month later the battery stopped working and when I tried to replace it with the spare one, it was already broken. Which was a brand new spare battery from the package. I have contacted their customer service team and they told me they will send me a replacement batter. Two months later, still no battery. I have contacted them again in January and February and they said that it might be taking longer than usual. However right now we are at the end of June and I still haven't received it. I have talked to a lawyer and this is a case for a law suit as this is called fraud. I have been told that they should be refunding me for my purchase as the product was faulty, however this hasn't happened. I would not recommend this company to anyone as their loyalty to customers is debatable, not to mention their customer service actions.
Anca D.'s review of Everbuying.net earned a Very Helpful vote
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Dear Anca D.,
Thank your for your review. We sincerely apologize for problem that you have. For the new battery, it may sent out by unregistered mail which may need a long time to arrive. If you do not get it, we can resend another one to you. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. I would appreciate if you could provide my your order number. I would help you for your problem. Thank you very much.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com