Ana S.

I have always had pretty good experiences with this website. I mean shipping is always terrible but for the price I am able to purchase some things it's worth the wait. So this holiday season they had Lego clothes on sale which I purchased for my nephew because he LOVES Legos. The only reason I ordered them is because it was guaranteed Christmas delivery if it wasn't I would have never purchased items cause I know their shipping is so slow. On December 23rd I checked the tracking and it said my stuff was in Illinois and to be delivered on December 28th. I wrote them 3 emails about this to which I got one response to please see their shipping policies. I don't care what their shipping policies are don't guarantee something if their is a possibility it can't be done! Needless to say it's Christmas Day and I have no gift for my nephew. I'm not only disappointed in the shipping but also in the lack if customer service. It was literally just swept under the rug. I have spent a lot of money on that site and can honestly say I will never buy anything from them again. I would rather pay more somewhere else than give my money to a company that could obviously give a $#*! about customer service and customer satisfaction.