a n.

ABSOLUTELY TERRIBLE! I ordered my first pair about 6 months ago and they arrived scuffed. I contacted customer service, emailed them photos of the damage and was given a 30% off discount code to use towards my next purchase. No one offered to replace the pair or offer a discount. Being aware of the monthly membership and credit situation, I skipped all months, waiting for something I liked in order to use my 30% discount. Well low and behold the discount they offered for sending me a damaged shoe only works on full priced items! What a scam! I contacted customer service and had the misfortune of dealing with a very rude and disinterested rep that told me there was nothing they could do. So therefore I never really got any compensation for a faulty order. Mind you, the quality is NOT worth paying full price for. Now to make matters worse, I attempted to skip this previous month on the 5th and there was no option. I logged in 2 days later and I did not have any credits nor any charge to my credit card. I contacted customer service yet again to make sure my account had successfully skipped the month and suddenly, there appeared the $80 "credit" in the midst of the conversation and the rep said once again that there was nothing they could do to reverse it. I told him I wanted to cancel my account and was informed that I should use the credit up before doing so. No one attempted to keep my business or try to rectify the situation. So I placed my last order ever with my $80 credit and that is the last dime this site will ever see from me.
Now to add insult to injury it has been 6 days since I placed that order; they have already helped themselves to my money, but there has been no shipment to date. Contacted customer service again was was told its usually takes 2-3 days and should ship soon. Goodbye.
STAY AWAY from this site! It is a money pit with sub-par products that can be purchased most other places for about 50%-60% off what Shoemint charges.