Amy S.

I would not recommend this company. I understood the VIP membership when I signed up and let's be honest, I only signed up to take advantage of the 50% off promotion for your first purchase. Since it clearly states "You may cancel your membership at any time", I thought I'd make the purchase then call Customer Service and cancel. The phone rep seemed nice and spoke English well, however it took a long time to talk him into cancelling my account. After he finally did, he informed me that my purchased was cancelled (he did NOT warn me that this was going to happen). I said that's not fair, what if I had waited two weeks, received the items in the mail and then cancelled? All he said was "we don't encourage people to do that" — of course you don't but I am allowed to and I don't appreciated the runaround. I requested to speak with a supervisor and she was helpful and instructed me to place my order again (if the items were still available... luckily they were) and that I can call back after they ship to cancel. I received an email saying they shipped so this morning I tried using the chat option since it's 'open' 6am-9pm and although it's 8:30am, it's closed. This company needs to make a lot of changes if it wants to be successful. I certainly don't support their bait and switch method of marketing, they are only making customers angry. I'm also disappointed to hear that the quality is low; now I'm not really looking forward to getting my clothing and I wish I had never wasted my time and signed up in the first place.