AMY R.

DON'T BOTHER WITH THIS COMPANY. THIS IS WHAT YOU GET WHEN YOU ASK FOR A RETURN.
IF YOU RETURN ITEMS NEVER WORN/NEVER OPENED/ THEY CHARGE A RESTOCK FEE IF YOU DONT WANT TO BE A JUSTFAB MEMBER ANYMORE. ALSO THEY PROMISE RETURN LABELS AND NEVER SEND THEM. WHEN YOU EMAIL THEY HAVE A STANDARD ANSWER OF:

Hi,
My apologies for the long hold, our phone lines are experiencing a high call volume, rest assured itâ€s not the norm. You may want to call back during non-peak hours. For your convenience, our Fashion Consultants are available 24 hours daily at *******906.
If you have any further questions please feel free to contact us online via Live Chat, Monday-Friday, 7am-7pm Pacific Standard Time or by phone at *******906 available 24 hours a day, 7 days a week.

EVEN AFTER YOU TOLD THEM IN THE EMAIL THAT YOU CALLED MANY TIMES AND ALL YOU WANT IS THE LABEL SENT. WHEN I DID CALL THEY SAID THEY SENT IT AND THERE WAS NOTHING THEY CAN DO.
I HAD TO DO A BANK CHARGE BACK AND FILE A COMPLAINT IN ORDER TO GET MY REFUND.
THE CALL CENTER IS OUT OF THE USA AND THEY CLEARLY DO NOT UNDERSTAND ENGLISH NOR DO THEY SPEAK GOOD ENGLISH EITHER WHEN YOU TALK TO THEM.