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Really terrible experience with these guys. I ordered lanterns in September, I was assured i would receive them before my brother's wedding in October. 2 days before the delivery date I received an email to say that the delivery has now been moved to December.
When they finally arrived in Dec the item's glass had shattered. Terrible packaging considering the item is made of glass, no bubble wrap - just a cardboard box within a cardboard box. I would recommend you use this website.
The service representative on the phone was really helpful. I was given a full refund and was told to throw away the item.
Tip for consumers:
dont order from here
Amy M.'s review of Joss & Main earned 7 Very Helpful votes
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I placed an order online during president's day sale. They shipped the wrong item. I tried to...
Will never order from this company again! Waited months for a complete bed and made repeated...
