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I received a very poorly written email explaining that one of three items I ordered was out of stock and I should contact them for a cash coupon? No explanation, directions or receipt of cash coupon and my 2 other items never came nor is there any information about them. I have sent several emails and tried to call the company numerous times but there is some bogus answering machine that is always too full to take another message. I am about to contact the better business bureau about this bait and switch scam of a company. Btw i shop online regularly and have never written a negative review on any company but this is horrendous. Extremely disappointed and still out of my money!
Tip for consumers:
Don't buy from RoseGal ever
Amy L.'s review of Rosegal earned 5 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service