amy l.

I AM DISGUSTED WITH THIS ONLINE CLOTHING STORE FOR REASONS WHICH MIRROR MOST OF THE RECENT NEGATIVE REVIEWS I HAVE JUST READ & AGREE THAT THE CONTINUING REPULSIVE TREATMENT OF ITS CUSTOMERS COMMENCED AROUND THE BEGINNING OF 2014. CONSIDERING THAT I HAVE PURCHASED THOUSANDS OF $'S OF IDEELI MERCHANDISE ON A MONTHLY BASIS FROM THIS COMPANY FOR OVER A YEAR, I AM NOW RELUCTANT TO CONTINUE TO DO ANY BUSINESS WITH IDEELI IF THEY DO NOT CHANGE THEIR UNFAIR POLICIES TOWARD ME & OTHER CUSTOMERS. THE FOLLOWING DEPICTS THE ESSENCE OF MY EXPERIENCE:
Subject
REQUEST FOR RMA FOR RETURN OF ORDER #---------; A/K/A SR----------- Customer By Email 02/05/2014
1) I placed an Order on January 18,2014 and IDEELI represented that the expected ship date was jan 21 or 22; Order #:------------.
I received the order almost 3 weeks later which was NOT the time period i expected it should have arrived. The delivery date was important because I needed the clothing on a timely basis for a specific reason and relied on Ideeli's statement to my detriment.

Also, the Order I received was assigned a different Order # than the Order # i was given when i made the Order. This made it difficult to find my Order. In addition, the description of various high quality name brand Suits stated that I needed to order a size 6 which when i tried on the cloths was wholly incorrect and inaccurate as i was a larger size but I followed the sizing guide which was wrong. (As of this writing on SiteJabber, I have noted that Ideeli has now changed the sizing of these vendors items to be in line with the correct sizing). I had other problems with IDEELI, but assumed that i would receive some degree of courtesy due to my frequent and large purchases. I was wrong as the Representative refused to issue me any RMA at all. I then asked the ONLINE chat person if i could have a phone number to be able to speak with someone on the phone. I was unable to speak with anyone, ever. I could no longer use the merchandise due to the protracted dispatch date and the fact that i needed it for a specific purpose which expired due to the delay in the shipping date.

2) Ideeli also refused to honor an advertised 20% off it was advertising despite the fact that I could prove the purchases qualified for the 20%. Since i was only able to "Chat" ONLINE with a "Rep" about these issues, I also requested a phone number of a live person to speak with. The Rep gave me a phone number and I was NEVER able to reach anyone using the phone number she gave me. I left numerous messages, but none ever returned my calls. I wrote back again requesting a phone number which would allow me to talk with someone with authority or anyone for that matter, but was never provided with such a contact number to a live person.

Inter alia, the change in the Order number; no customer service to answer my calls or call me back, the late delivery. And other problems in IDEELI's "service" Is wearing on my patience and is unprofessional. IDEELI doesn't seem to care about customers or their justified complaints which IDEELI declined to properly address by offering up only empty apologies, by passing the blame to its brands vendor whom they claimed provided the sizing, by claiming these items were sold during their "red sale" and therefore not eligible for return (despite the fact that the items did not match their online description), by changing the Order numbers which makes referencing the Order much more difficult because it can't be found under the original Order #, and other reasons described by other customers.

I want an RMA # to return these items and i want IDeeli to honor its 20% as it should. I would also still like to speak with a live person.