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I am constantly waiting for extended periods of time to speak to a customer service representative. If I move away from the chat for 60 seconds, then I get cut off. The reason I joined web.com was because they rated so highly on customer service but I am consistently getting terrible service. I don't know if this is because I am in a different time zone in Australia but I'm finding The experience to be extremely frustrating and disappointing and would love a refund on my two months subscription so far
I chose them because I thought the customer service would be exceptional. I found it to be less than mediocre. It has been so disappointing and frustrating, and I would like to request my money back
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