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I received a confirmation that my order was received, then I had 3 telephone calls and a text from saferwholesale within 5 minutes saying that saferwholesale needed payment ASAP.
When I returned saferwholesale's call, the rep (didn't get his name), informed me that the card did not go through and wanted to know if I could pay via e-check or another credit card. He was very pushy as I informed him that I would have to call him back after I spoke with my husband. He even asked when my husband would be home.
After the conversation, I texted back that I wanted to cancel my order. His reply was that your company does not cancel orders.
He wanted to know why the card declined and why I would try to buy something on a card without money available. He went on to say that he was going to send me to their "fraud dept".
I texted that I wanted to cancel the order because he was being too pushy.
After threatening me with the fraud dept. text, he then texted me to call the number on the back of the card and ask for "Jeremy" and my limit would be increased.
After speaking with my husband, I found out that the card has 2 lines of credit, one for purchases anywhere and the other for a specific place of business. There was credit available, but only for the specific place of business. I did not know that at the time.
Even though there is a place that says "Edit/Cancel Order" you can't cancel order.
STAY AWAY FROM THIS "BUSINESS".
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Amy,
I can understand your frustration as your purchase did not go as smoothly as you would have liked. It is standard procedure to contact the customer directly if the payment bounces. They were simply following up with you to make sure the transaction went through appropriately. I assure you in no way was anything done wrong. Your transaction never was processed and the funds never cleared, therefore the order was cancelled. We do have strict terms and conditions for cancellation as we are a wholesale distributor, but that does not mean we cannot cancel an order. If funds had been transferred I assure you the relationship would have been much different. I do apologize for your bad experience, but we do try to cater to each of our customer's needs respectively.