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If you live in Canada WATCH OUT! I ordered a dress and just got a call from the delivery person letting me know i have to pay $60 odd dollars for duty! This is ridiculous that i didnt get warned before that there couldn't be additional charges at time of delivery. If i had known this i would have ordered a cheaper dress to make up the cost. Also if i had been informed about this i could have shipped it to another location where someone could have signed and paid for it. Now i have a delay on my dress to recieve it. I don't even have the dress yet and i am already disappointed with the service. I sure hope that the dress fits now since i see many negative reviews on the sizing. Quite disappointed for a first time buyer. When i found the site i raved about it to friends and family. I will now go back and warn them about this.
UPDATE: very shortly after writing this i was contacted by the company to apologize for the inconvenience. They have offered to compensate me for the additional charges i incurred and a discount off another future order. I am very happy in the service the offered and their quick reply. It seems that if you bring the issue to the company attention they will fix as much as they can. Greatly appreciated and i look forward to receiving my dress.
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Thank you for your sharing.
Sorry that this time we did not meet your expectation. It is our goal to make every customer feel welcomed. We value every one of our customers and strive to provide high quality products and services that will satisfy all.
After the communication with you, we are happy that we have reached an agreement and you are happy with our solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves. If you could share your new feedback, that would be great.
Thank you for your time and support.