I tried selling on Bonanza for years as an alternative to Ebay. There are no listing fees and overall it costs you less to sell an item. Unfortunately, sales are very low to non existent on Bonanza. For every 200 items I sell on ebay, I may get one sale on Bonanza if I'm lucky even though my prices are competitive. Customer service is either poor, or they don't get back to you. It's a waste of time to sell there.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.