I rented 2 movies on July 12th, and returned both movies to the exact same location on July 15th. Today, the 30th, I received a "final bill" stating that I was charged $29.75 for each movie totaling $63.67 with tax. Not only is this absurd because I can buy each of them for only $4, but when I called and spoke to customer service, including a supervisor (Catherine), they offered absolutely no help. Not only did they refuse to credit my card back, but they provided absolutely no compensation or further assistance whatsoever. Not only were the DVDs returned, but I was not alone and had another witness to attest to the fact that they were returned 3 days later. Even the customer service representative said that "technology can malfunction and we know that the kiosks mess up sometimes," but then told me that there was nothing they could do. She even said that they have technicians who go out every Tuesday to check the machines, so I asked if they could check that specific machine and find the 2 DVDs that were returned and then credit my account back. Her response was that she is not able to speak to the technicians and they haven't reported it as found. I have had some interactions with pretty horrible customer service before, but this has to be in my top 5 worst experiences. Redbox offered absolutely no resolution whatsoever, and essentially said tough sh*t, deal with it. If I ran my company like this, I would be left without a single customer. Now I am forced to go through the hassle of disputing these charges as fraud with my bank in order to get my money back. Redbox will never again receive my business.