I went to support to report that my account was compromised. After a month of trying to prove my identity, I was permanently banned for "selling" my account, which I didn't do. Apparently it's too difficult for this company to actually help their players. They would rather accuse and ban. Their newest update is a campaign begging players for money. If they didn't ban the innocent, maybe they would be financially stable. Invest your money elsewhere, not Smallworlds!