Deceitful business. Terrible customer service. Terrible product
If there was a way to give zero stars i would...
My wife ordered an evening dress on 11/21/2014 for my company's holiday party. A Dresssale customer service representative called to confirm the measurements.
The dress arrived and at first it looked fine. However, when she tried the dress on it was about a foot longer than the measurements. The back of the dress was very wide and sagged. In other words, it was impossible to wear the dress.
I contacted their customer service, complaining about the dress and requested my money back.
Their response was to send pictures of the dress for verification. I did so, their response was that the dress in the picture "looked" like the one in their webiste, but if I really wanted a real dress it would have cost thousands of dollars... which in my mind I thought I was paying for a real dress. They also argued that the people that made the dress got paid peanuts and their profit was very low.
I answered back one more time saying it was not really my problem and that now I was concerned that they used child labor to make the dress.
Today 12/12/2014, i opened a complaint with the Best Business Bureau, Dresssale already has 6 complaints with them, now 7 with mine and all about the same problem.
I did a search for reviews for their site and found sitejabber, which where I am right now writing this review and also see dozens of the same type of complaints against Dresssale. Next week, I will contact my credit card company to try to get my money back.
Thank you for leaving a review Amauri. We apologize for any inconvenience caused by this booking issue you've encountered. Please rest assured that if ever a booking fails any charges are automatically reversed. Should you have any further concerns, please do not hesitate to reach back out to our support team via Twitter DM and we would be happy to continue assisting you there.