I ordered last week after the cutoff for new orders, but they still managed to stay latte and get my order out! Most other sites shut down when I needed them most. I got my high school diploma from Georgia and I'm very pleased.
Chat is on from 11 am to 4pm eastern time as well as phones. We are always here and happy to assist you. On occasion our support representative needs to take a break which may be why you had trouble connecting to chat service. We are a small company and do the best we can to service everyone.
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Thank you so much for your comment. I am glad we were able to get your order out and that you really liked it.