Amanda K.

Terrible Experience!
I received a great deal on a pair of boots purchase Oct 2013 and was extremely satisfied with my purchase but I did not realize I signed up for a VIP membership! I guess that was my mistake but their check out process was very misleading. A month (Nov 2013) after my order I received a charge on my bank statement for $39.95 so I called customer service and they apologized that I didn't realize I signed up for a membership and they advised my membership was cancelled and the $39.95 would be refunded. Was a little frustrated but happy that it was handled. Another month (Dec 2013) goes by and it appears on my bank statement again! I go through the same process and am much more frustrated this time. The rep apologized and advised it was not cancelled correctly last time and attempts to give me a hard time about refunding the $39.95. We finally get it resolved and the money is refunded, then I'm advised once again the membership has been cancelled. Then another month (Jan 2013) goes by and I get my bank statement with another $39.95 charge! I was extremely upset because here is another 20min I have to take to call customer service and explain the situation due to their negligence. This time the rep goes on and on about how beneficial the membership is and I just keep telling her I don't want it and to please cancel! Finally after 20min and getting put on hold 3 times she says its been cancelled and my money with be refunded within 5 business days. Once the money has been refunded back to my bank I will be calling my bank and cancelling my debit card to prevent them from withdrawing anymore funds! It was a terrible experience and I will never purchase from them again!