There will be many offers from different reps (no continuity in customer service contact) to replace your order, all delaying the cancellation process.
The site set up, policies, customer service AND delivery are all below par. International shoppers BEWARE. The site is not friendly in terms of payment convenience and accuracy. The deals may seem good and exclusive, but I just lost a lot of money only to be told that I am the exception to the rule. If that's so, buy at your own risk.