Amanda J.’s Reviews of Jollychic & more

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Wholesale Clothing

“I'd give their service zero stars if I could”

12/28/13

I'd give their service zero stars if I could. They promised 3-7 days shipping, but it took 12 days for them to package it and 8 days for it to ship. That's 20 days total. When requesting some sort of explanation and compensation for the inconvenience, their only reply was "it's the holidays, sorry" and offers to provide coupons on further orders (which will never be coming). I wish there had been more reviews up before I placed my order, but it looks like we were all suckered at the same time. Highly disappointed in my experience with them.

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Jolly J. – Jollychic Rep Over a year old

Dear Amanda,
We are sorry you did not receive your package in a timely manner coz we experienced an unusually large number of orders for the holiday shopping season, which disrupted our normal delivery schedule, but please believe that every member of Jollychic Team had tried every effort for you to receive your package.
And we have also refunded 5% of item price as a compensation for delay in shipping, can you pls log in your account to check it?
We can refund to your card if you need.
Pls accept our sincere apologize for this delay and we will try our best to provide better service.