Amanda G.

Ordered at 5:57pm and by 9pm had to go get fast food. After spending an hour trying to get a hold of their customer service through phone and chat a gentleman called from another company asking why I had not reached out to him instead (?). Explained I had no idea who he was and was going through GrubHub because that is who I placed an order through. Finally got someone on chat and she closed the chat on me immediately and rather abruptly and then another man called to see if everything had been resolved and he had not idea what had transpired or about any of the other callers/chatters - he said the restaurant had closed and they would have to cancel the order. When I mentioned that they had the food when they called the first time but I was already at McDs he said sorry the Eagles game has us backed up and then I said... I am in Jacksonville (?). Horrible company - definitely avoid at all costs.