I just ordered two paira of shoes and a bracelet. Shoes fit awesome and were good quality. The bracelet was shattered and I was upset because it was on sale and I thought I couldn't return it. I called customer care and spoke to Luis. He was wonderful. He said he'd rush ship replace my bracelet and gave me a discount toward my next purchase. I'm in customer care and really appreciate good service. Not enough people write positive reviews when they have a good experience. This was worth my time to share. Good job shoedazzle!