Alyson F.

Never use Empire for your flooring needs. Had a salesman in, did a quick estimate, sold me on a beautiful color floor and I got excited. Guy showed up, left the old laminate on the floors (kitchen, bathroom and landing), put the new stuff down, had the wrong trim, had to come back. No big deal. Loved my floors until they started falling apart... less than 6 months after I had them. They tried to blame me, my cleaning products, my table, everything except themselves. They had to replace them all, another very poor install... fast forward another year, floors in bathroom literally pulling apart, kitchen major gapping and landing looks terrible. EMPIRE won't do anything, basically saying they have some unwritten 1year installation warranty (funny enough they never mentioned it before a couple weeks ago) and Corey Clark at the Cleveland/Pittsburgh Office isn't returning my emails. Oh also, they don't sell my flooring anymore and expect me to provide them with leftover planks to use for a repair, planks we were never given after our jobs... DO NOT USE THIS COMPANY FOR ANY REASON.
I am filing with the BBB this week.