Aly M.

When booking a tour in your app, I accidentally selected the wrong one. I contacted you immediately, literally within 1 minute. You refused to cancel without a 100% cancel fee, even though my intention was to cancel and book the correct one.
I understand that it was a late cancelation but it was also a late booking and the tour company would not have commenced any plans for my tour and were most likely not even aware of it within the few minutes it took between booking and cancelling! I feel it was very unreasonable and unfair, to not offer any type of leniency in this situation. Especially when your whole product is based around the customer using a self-serve app. This cost me $1500. I better not use you again in case I make a mistake, best to use an agency or book through hotels.Thats the message you're sending to customers when you don't provide any cooling off period for mistakes/errors. I mean- seriously- even a 10-20min window.