If I could give a zero star rating I would solely based off of the fact that this company uses false advertising. I have spent many many hours to make the perfect video as a Christmas gift, when they say it is "free" and when I go to burn it, it is going to cost me over 70$. This is ridiculous and unacceptable. When I email I get no response, and when I call to complain they state that the majority of their site is free and that it is clearly stated in multiple places. Both of which are not true... The site is "free" if you make a video that is less than 1 minute long, and who wants to do that?! And it is only stated in multiple places after you have wasted all of your time making the video that you can no longer do anything with when you find out how much it costs. I will never use this site again.
Hi Allison, we're sorry for the confusion of what features are included under a basic account. I've gone ahead and exceptionally requested for you to receive a video file in MP4 format of your movie you worked on so you can save it to your computer to keep. You should receive an email shortly with your video file once it's ready. Hope this helps!