allie s.

I will never ever order from grubhub. THEY ARE THE WORST business I have ever dealt with. I had to file a claim with my credit card company because they are refusing to refund me my money. We ordered 3 breakfast burritos (1 veggie), fries and 2 coffees. What we got was 1 burrito(with fries ketchup 1 sausage and 1 fried egg), a breakfast croissant sandwich, fries with beef and avocado (both ad ons). I called immediately to get a refund as this just wasn't what we ordered. Grubhub said that they offer refunds through the restaurant and had to call the restaurant (roxie) to get a refund. The grubhub woman came back on the phone saying she could only refund me 1 breakfast burrito. I sent her pictures of the order and I called roxie, the owner bill apologized and said he would give me a full refund. When I informed the grubhub woman she said she would have to confirm with bill and supposedly called him back. When she gets back on the phone she says that Bill said he never offered me a full refund and that I could still only get 1 burrito credit back. I spoke with a grubhub manager and after much back and forth (over and hr on the phone) he agreed to give me a full refund. I call Bill at roxie to ask why he lied to grubhub and he said that he told grubhub I would get a full refund. I thought the issue was over until I get an email from Shamekia from grubhub asking more questions about the order. Another employee marques responds saying that I can only be refunded 1 sandwich as I only requested 1 item of my meal vegetarian. Not addressing the fact that we didn't receive half of what we ordered, or the fact that 2 people at this point have told me that I would get a full refund. DO NOT SPEND YOUR MONEY ON THEM!