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I always order my rugs from here and they come in great condition. I ordered one for my new home last week and when it came in it was wet and smelled kinda mildewy I reached out to customer service and they responded and said no problem we will send you a new one. Don't even worry about sending that one back just throw it out. I really appreciate this and will continue to buy from them!
Alley F.'s review of Rugs USA earned a Very Helpful vote
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