Al L.

I booked a flight to Costa Rica with friends. I rented hotel rooms and also rented a house. I checked the flight status several times and it said that I needed to enter my date of travel but there was no option. Through customer service it said that I could not confirm my flight until closer to the date of travel. So I then contacted customer service and spoke to a representative and they informed me that they cancelled my trip! And without speaking to me! So at this point I cannot get hotel or house refunded. I ended up having to rebook my flight which was double the price. I have never had such a nightmare of an experience as I have with crystal travel. Stay away. Do not book with them! This 3rd party travel agency needs to go out of business and quit scamming people.