I'm kind of a difficult customer, I have emailed them several times asking all sorts of questions after I had submitted my first order. I asked them to Ship things separately or with other orders to get the in Stock items faster rather than waiting for the tailored items to be done. They have always been helpful and obliging. I received high quality clothing each time and if you use DHL the shipping i's super fast. It's more expensive but worth the money. I had to change the size on my second order after I receive my first because I realized there isn't a whole lot of difference between sizes and she swapped it right away. I'm small but busty which means anything on top that doesn't stretch has to be a large, but bottoms or stretchy things I wear a small. I ordered a top that was too small because of this and asked about return, she said it wouldnt be cost effective for me to return it (paying return shipping) but offered me a discount to reorder the shirt in the correct size. Linda has gone above and beyond to help me. I have spent $700+ on their site and have been nothing but happy.