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I was charged monthly 19.95 for the last three months without knowing it. All I did was buy a. 95 cent profile. Then I was charged. Did not see it on my bank statements until yesterday. I was clearly tricked into giving them my credit card number. Scam!
Alison T.'s review of Spokeo earned 21 Very Helpful votes
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I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.