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Two of my last few orders - received wrong merchandise. Ideeli does not have a telephone number on their site, you need to Google for it. Then try getting through to a human -- impossible. Had to contact my credit card company to dispute the charge and make sure I was not charged their exorbitant return shipping fees as this was their mistake. Learned from my credit card company that Ideeli never bothered to refund me for the last item I returned and had I not had a new problem, I probably wouldn't have realized it. Also placed an order with them several months ago that remained an open order waiting for them to receive the merchandise. They never once contacted me to tell me there was a delay and ultimately they closed the order without even letting me know. The only reason I got a response from anyone at Ideeli is because I posted on their Facebook page and I was among many with issues. I have removed myself from their mailing list. Their quality control is horrible and customer service horrific.
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi Alisha,
Thank you for taking the time to provide me with your feedback on SiteJabber. I'm really sorry to hear that you received wrong items. The best way to reach our customer service is through Live Chat or via email. Once you reach out, you'll be send a return label for a full refund back to form of payment and the return shipping fee is always waived for anything that is received incorrectly. If an agent sent you the return label then you wouldn't be charged for the return shipping since it's always waived for wrong items. If you have any returns that are unprocessed our team is always willing to check with the return team at our fulfillment if there was a delay in issuing your refund.
When an order is very delayed you should be contacted about it and we're very sorry if you didn't receive any correspondence. After it was canceled you should have gotten an email with that information as well as a voucher to apologize for the issue. There may have been a glitch in the system that didn't send these emails and I apologize for that.
The reason that no phone number is listed on our site is because we don't have a traditional call center. All of our agents answer Live Chats and emails but only our best and most experienced agents handle phone calls. Having our customer service work this way keeps our costs low and we pass those saving along to our members through the low prices on our site. You're always welcome to ask any agent you are working with through email or live chat to have someone call you if you'd prefer to speak with someone and they'll be happy to do that.
If you have any open issues that have not been resolved please don't hesitate to reach out to me in private message. Make sure to include all of the order information in the message and I'll be more than happy to resolve anything that is still unresolved. Thank you for reaching out to me and for shopping with ideeli.
Best,
Jason Faria
Director, Customer Service