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I purchased a face cleansing balm at ulta which I really liked but found the price on here to be better. I could tell a difference that it wasn't like the first product that I purchased at ultra. I ended up buying another one directly from the manufacturer and I could see differences on the bottle such as a missing barcode from the one I received from lovely skin and some other differences and it just seemed suspicious. I would very hesitant purchasing anything from them again. I have no idea what I've been putting on my skin all this time and who knows if it's toxic or not since it's probably fake. I would stay away. Don't waste your money!
Tip for consumers:
They are selling counterfeit products.
Products used:
Elemis
Alicia K.'s review of Lovely Skin earned 6 Very Helpful votes
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This review is not about the product, it's about LovelySkin. They don't care about their...
They sent the wrong size of product and lucky me-I get to pay to ship it back for my refund....
Dear Alicia,
We absolutely sell authentic products and would love the opportunity to put you in touch with ELEMIS to confirm this.
Upon reviewing the attached photos, we are unable to confirm the exact product or that it was purchased with us, but are able to provide that with different product sizes, packaging may vary.
We work very closely with ELEMIS and would love the opportunity to include you in an email with our brand representative who can confirm we are an authorized retailer and carry only the freshest authorized stock available. Additionally, please note that LovelySkin is listed as an authorized retailer on ELEMIS’ website: https://us.elemis.com/our-partners
We would love to assist you, however we do not see any prior communication from you and are unable to locate an order with a first name and last initial. We are available via email at CustomerCare@LovelySkin.com, via telephone at 402.697.1100 or via live chat on our website Mon – Fri 9am – 5pm CT and Sat 9am – 3pm CT. We reply to all emails within 24 hours.
We look forward to hearing from you so this can be confirmed and hope that your review can be rescinded and revised to include truthful information.
Thank you.
LovelySkin Customer Care
402-697-1100