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Alicia B.

Contributor Level

Total Points
80

1 Review by Alicia

  • Roaman's

6/8/21

Placed order May 7th with very fine print stating it was on back order. It said expected ship date of May 21. Called when not received after a May 27. Several times on hold, first time 1 hour and second time 2 hours! Finally talked with someone and was to, d it had JUST come in and was being shipped. Took 4 days to get info on when it was shipped to find out it was being shipped THAT very day. What timing. Took a day to get tracking info with a delivery date of June 5th, then June 7th, then June 8th and now June 10. But now I can't track it. Will NOT use them again.

Tip for consumers:
Can’t get refund if is 30 days PAST SHIP DATE, not past order date. Don’t order anything on back order. Don’t order it if you need it within 45 days.

Products used:
Waiting on pajamas

Service
Value
Shipping
Returns
Quality
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Magali R. – Roaman's Rep

We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.

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