Alice F.

I had an awful experience with this company. The information on their website regarding their subscriptions is vague to the point of being careless and possibly even deceitful. They mention nothing about their very complicated process of unsubscribing and their overworked customer service who are consistently delayed in responding to your issues.

I applied for a 6 month Organiser subscription in December and decided to try out the Meetup Pro free Trial in January. The following was not made clear to me
- that by moving to the Meetup Pro Free Trail, I was cancelling my original Organiser subscription and would have to pay for another 6 month subscription if I chose to go back. They said I received a discount for the unused months but I still ended up paying for months I did not intend to or agree to.
- In order to get out of the free Trial I would need to contact their customer service well in advance of the cut off point so that would have time to manually close the groups I had started and change my subscription plan before I was automatically transferred to a paying subscription. Individuals do not have control over their subscription as on other platforms. Not realizing this, I wrote too late and due to their slow response rate, I was automatically transferred and billed for 455dollars. They eventually refunded me but because of taxes and conversion rates I did not receive the correct amount back and there is nothing to do about that. The entire process was very messy, took a lot of time and many emails and I do not recommend it to anyone.

They also forgot to take me out of some sort of automated billing system so I received a bill for another 455 dollars a month later which was very confusing. Thankfully no money was charged from my account.

Avoid this platform! There are much better ways to create events or advertise..