Alfonsina R.

Bought a pair of heeled sandals on Thursday 6/25/15 on sale marked $19.99, got home only to find out while putting my purchase away that I had gotten charged $29.99. Wore the sandals on Friday 6/26/15, when back to the store on Monday 6/29/15 with the receipt and the label from the sandals to ask for an adjustment, first they told me that the label had to be attached to the shoes for me to get a refund, I said I had already worn the sandals, another employee stepped in and said, they only make adjustments if cought the same day of purchase, I said I wasn't asking for an "adjustment" I was overcharged, she plain a simple said, I'm sorry if you don't complain the same day you just dont get your money back? I was so puzzled I didn't know what to say! I work in retail and in my anderstanding that's a consumers affair violation, I was overcharged and it suddenly became my error I didn't notice the same day and while still in the store. It's an only $10 mistake, but I'm really upset about the whole made up policy that should be illegal, it's false advertisement. Ive been a loyal customer of Sarah for many years I shop there for myself, my husband and my 8 year old, love the clothes, but their policies are just plain unheard off! It's the second time I have a bad experience when trying to return something, or trying to get a mistake fixed, not a whole lot of money, but enough to keep me away from ever shopping in any of their stores or shopping in line. Very disappointed.