Booker A.

On November 23rd, 2023 I went to my local Gamestop to buy my son a PS5 for Christmas. With my PowerUp Rewards and black Friday deals, I was looking to spend about $800 to a $1000 for both our gaming needs. But when I arrived at 9:20 pm, the store was closed eventhough the sign posted read open til 10pm. Two clerks were inside laughing and counting money; one acted like she was going to let me in, but instead took the store hours down ( but not before I took a picture). I called customer service TWICE - nothing they could do. I submitted a complaint to BBB and the Gamestop rep apologized but last I checked, both cashiers were still employed there. Never even offered me a measly $50 store credit! I've been a PowerUp member since 2010! 14 years means nothing? I'll take my money to Walmart!