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Alexis Y.

Contributor Level

Total Points
129

1 Review by Alexis

  • DressLily

1/29/16

I do not understand, for the life of me, why they can't post accurate pictures of their items. What you see online IS NOT what you get. They get a picture of high quality garments and make a super cheap and tacky version to sell to you at a deep discount.

If you want the garment you see in the picture, GO SOMEWHERE ELSE OR WASTE YOUR MONEY. Luckily I only wasted $12 USD. I will never order anything from them again and I suggest you don't either... unless you like looking cheap...

Also, if you leave a bad review they delete it, so you never know how many people actually hate what you're about to waste your money on.

The return policy is a joke, it's made in China and shipped from China, which means don't buy anything unless you are prepared to lose that money.

This is their return policy:

Please kindly review our warranty policy here: http://www.dresslily.com/m-article-id-80.htm

Then we kindly ask you to follow these steps:

Therefore we kindly ask you to follow these steps:

1. Please describe the problem is with your item in detail.

2. Please give us the item code indicated on the outer package.

3. Please send us clear picture or a video of defects in good lighting.

PS: Ideally, the photos should be clear and focused, under good lighting conditions, and taken at close and medium distance.

Direct cut and paste from an email I received after leaving a bad review(which was deleted)

Ultimately, the choice is yours. Go buy from dresslily if you like wasting money, or looking like a fool in their poorly made clothes.

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CustomerService R. – DressLily Rep

Dear Alexis Y
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service

Alexis Has Earned 9 Votes

Alexis Y.'s review of DressLily earned 9 Very Helpful votes

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