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After reading the costomer reviews I am really starting to doubt BTR. But it's to late cause I already placed my order. They told me it has been 1 week and said to wait another 2-3 weeks for them to send an e-mail to track my order etc. So I have no choise but to wait and see for myself. If the clothes I ordered is not legit I will contact the police and make a plaint for counterfeit cloths. Trust me us Québecois don't take bull$#*! and I look forward to talk about this in court. Thank you!
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Can I give -stars Absolutely the WORST online shopping experience I've ever had! Products are...
I purchased a bottle of Nars foundation and what I received was disgusting filthy and very...
Hi Alexandre, thank you for taking the time to review BTR.
We are sorry if you may not have been aware of our shipping policy. It is stated on our website under the FAQ’s and checkout page that it takes 2-3 weeks for us to receive the merchandise in our warehouse and could take up to an additional week for the package to arrive at your doorstep. Therefore orders can take up to 1 month to be delivered.
We charge your card when you order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
If there is any issues with your order once received, or if you would like us to provide you with an order update, please do not hesitate to reach out to us at social@beyondtherack.com. Please know that we are always here to help. Thank you