Packaging was great, all the food was frozen when it arrived.
As far as quality, If I could give lower then one star, I would. The food was not good at all. It was sent to me and my family as a gift, and I was upset my mom spent her money on it. It was truly terrible food.
When my mother spoke to customer service, all the offered her was a $20 coupon, which she declined as she has no intentions on ever ordering from them again. Terrible food, and customer service.