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I have been waiting for my order for 8 days already. The phones are off, no replies to my emails, online chat is always offline! How can I find out about my order number *******?
Alena A.'s review of Raffaello Network earned 4 Very Helpful votes
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I ordered things from them, and my order was shipped missing a several items. I was notified my...
I have ordered from raffaello network and my experience was tragic to say the least. I made two...
Dear Alena, we are sorry for the unpleasant experience you had. Nonetheless this is what is stated in the thank you email we send to our customers: "We would like you to understand we are intermediaries between luxury boutiques in Italy and customers all over the world. Therefore, when a customer places an order online, some of the products may need to be backordered to boutiques we collaborate with. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop)."
We apologize you tried to call us and didn’t manage to talk with anyone. Unfortunately your call can be missed if the attendant is already on the phone with another customer. Emails are always answered, during sales it may take us up to 24 hours to answer.
Please note your order has been shipped today with DHL. We have sent you an email with the shipping details. Remember to check your spam folder because the email might have ended there. Kind regards