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They are a horrible business. They lie to you when you contact them about your order. It takes weeks to receive responses to emails. It took a little over a month to even get a physical product that was promised for 10 days. On top of that, my boxes came with discoloration bands on some of the flaps for 8/10 boxes! Literally more than have were defective. They do not have quality control at all. It is obvious that they do not understand how to run an effective business. It is a shame they have these capabilities to print boxes, but no sense of running a business or handling customers.
Alejandro B.'s review of Pakible earned 2 Very Helpful votes
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Hi Alejandro,
We’d like to apologize for any quality or service issues that you experienced when ordering with us. We were just a small team at the time, and honestly lacked the amount of resources needed to keep up with our initial volume of orders, and service our customers correctly.
In business however, we realize that no excuse is acceptable to make up for quality and customer service issues. For this reason we have invested heavily to expand our team, improve our operations, and enhance the overall quality and service here at Pakible.
We have moved and reacted quickly, and I can assure you we are not the same company we were just a few months ago, and I hope you’ll give us another shot to prove it.
If you have an order # I can reference, I'd be happy to assist you further. Or, just send me an email at cortega@pakible.com and I can help you personally.
Thanks Aalejandro, our sincerest apologies again for any issues with your previous order.