Albert M.

This is probably the worst experience I've ever had with a company that is supposed to be customer service orientation. Basically I have been waiting almost a year to get my scooter repaired. I am a disabled Veteran of the war in Vietnam. This organizations has absolutely no regard for veterans. I do not have enough time, or space to explain and document the numerous times I've been given the runaround. I have seen told conflicting stories by the technical and scheduling departments, among others. Even hung up on by Lori(sp) in scheduling.
Depending on who you talk to parts are on order, been ordered or waiting for the technician to install. Technician showed up a few weeks ago with the wrong part
Promised to get it on order buy supposedly failed, again, depending who you talk to. I was called by hoveround last Friday to schedule an appointment for yesterday, Monday
I waited all day long and no one showed. Today I was told again by Lori that there was a mix-up and the part isn't in. Called back today and asked to speak to a supervisor, and of course none was available. Nice lady Promised she would look into it, and have a supervisor call me
Of course, no call. Absolutely no regard for customer service. And certainly not supportive of veterans..