Alan O.

I made an online order return on 9/18 which was received by their agent on 9/19. I was later told that it did not get to their warehouse until 10/1 which is horrendous in itself. Today at 10/25 still no credit. Have contacted them on 3 occasions and still nothing. I sent them an I am upset message on Monday through Messanger. They replied almost immediately they wanted to resolve my problem, asked for more info which I gave within an hour and guess what despite me following up with a what have you found... crickets. Never again and next will be a credit card charge back. Terrible.

Owners and renters are being ripped off on VRBO and Homeaway owned by Expedia

Renter Fees of 4-10% are now being charged to most bookings on these sites. These fees are not going to owners despite them trying to finfd ways to hide the fee and who is getting it.

Owners and renters avoid fees at the new www.homeescape.com

OWNERS-- disable BIN AND HA PAYENTS -- take bookings and payments off line like you used too.

Also remove your listing from auto renew and remove your credit card info so that they can't renew.

I was pleased with. This company up to about 18 months ago. But since then they have taken the contact away from owners, started charging these fees and others despite a large subscription fee. Pure greed on the part of Exoedia

TO ALL OWNERS ON THIS SITE-- If you are BIN ENABLED OR HA PAYMENTS OR ANY WAY YOU QUALIFY FOR A FEE, GET OUT OF BOTH ASAP. THEN YOUR CUSTOMERS DONT GET STUCK WITH THIS FEE

ALSO DISABLE AUTORENEW AND TAKE YOUR FINANCIAL INFO OUT

This company for the last couple of years for owners who pay a listing subscription to sign up for direct bookings and payments through their website. This in my opinion has grown a wedge between renter and owner. These past weeks the company has had the audacity to introduce a renter fee to travelers of up to $500 with a % of 4-10%. This is for doing nothing.

For those that did not sign up for direct payments they have punished them by placing their listings below those of a similar subscription level BUT MORE IMPORTANTLY, they have put verbiage on my booking page that warns that this owner does not accept direct payments and therefore we can't protect you.

If you were a prospective renter this would scare you away from booking suggesting this owner Iis disreputable.

Already renters are reacting to fees and those with no fees with all classes of owner being financially impacted by this

This has resulted from many owners with many less enquiries and bookings doing financial loss and harm to thousands of owners

Many are discontinuing their listing on this site(s) and listing elsewhere and even that has not stirred any response from this company