I find it is good when you are running a business with 'tight' overheads to be able to have a resource available to toubleshoot problems.
In the market place there is not a service like yours available - that operates 24 hours a day - 7 days per week.
It is important if you have deadlines to meet that systems do not let you down.
This were GuruAid comes in.
Many thanks
Alan garnett