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Alaa S.

Contributor Level

Total Points
91

1 Review by Alaa

  • Scent Matchers

10/12/15

I have asked Scent matchers to duplicate the original Drakkar (before Drakkar Noir). This Drakkar was very popular in the 70s and 80s and was discontinued in the early 90s. Scent matchers worked on reproducing the scent and sent me the product. The result was not matching at all, however, it had a hint of the original Drakkar. I sent them an email stating that I would be willing to work with them and send them a sample until we get it right. I am glad to say that Scent matchers worked with me until they got the scent very similar to Drakkar original, they even sent me a replacement for free to replace the product that I was not happy about. I am so pleased with the level of the prompt customer service, the professionalism and the outstanding skills and service, I have received. First class team and product and honorable people. I am their customer for life and I also ordered fragrance oil and perfume of the original Drakkar. Cannot wait to try it on.

Tip for consumers:
my advise if you are not pleased for any reason is to contact the most wonderful customer service manager, She is very responsive.

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Alaa Has Earned 11 Votes

Alaa S.'s review of Scent Matchers earned 11 Very Helpful votes

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